ICO Complaints and Requests

Place the customer at the very heart of your organization

For those seeking an ideal solution to the management, collection, organization and follow-up of actions related to queries, complaints and requests. The tool’s knowledge base, along with the ticketing system in place, ensures the implementation of a comprehensive process, i.e. from receipt to reporting

ICO Complaints and Requests
Appel au 911
Incoming call
Création du billet
Ticket generation
Répartition de la tâche
Task assignment
Intervention
Task achievement
Retour au client
Customer follow-up
Rapports
Reports

  • Requests

    • Manage by team or department
    • Manage by priority and status
    • Real-time tracking
    • Requests classification
    • Task assignment

  • Task management

    • Task related to requests
    • Calendars
    • Workorders

  • Web modules

    • Citizen portal
    • Customers portal
    • E-mail management

  • Addresses and contacts files

    • Locations and claimant
    • Linked with property tax role
    • Linked with client database
    • Easy location

  • Knowledge base

    • Simple inputs in the database
    • Procedures and instructions
    • Comments

  • Communication

    • Customer notification
    • Automatic reminders
    • Automatic e-mailing
    • External organization follow-up
    • Group notifying

  • Reports and analytics

    • Performance indicator
    • Real-time data
    • Complete Dashboards
    • Notification Server

Market examples

  • 311 / Citizen call centre
  • Customer support
  • Medical support call centre
  • Government
  • Megaprojects
  • Realty’s landlord
  • …and more!

Contact us now!
ICO SecurityICO WhistleblowingICO Prevention and Inspection